The £1.65bn Opportunity

The £1.65bn Opportunity

Our survey of 2,000 UK adults revealed a customer base with low trust in their service providers and a reluctance to enquire about new services.


Global Chair, Media & Telecommunications

KPMG in the UK


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The £1.65bn Opportunity

This is the first of a regular survey – a comprehensive tracker on the digital pulse of the fast-evolving market. 

  • 17% of consumers are willing to pay up to an additional £10 a month for faster more reliable broadband
  • 5% of respondents stated they would pay up to £10 a month extra for a more reliable mobile phone service
  • Half of participants hadn’t thought or didn’t know about quadplay or bundled services


View our e-Book of Read our digital Telco survey here.

Key points from the survey



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