The future of general insurance

The future of general insurance

An infographic illustrating the digital landscape for insurers and how it can revolutionise business models.

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The future of general insurance

New market entrants and the changing expectations of the next generation of talent are putting pressure on insurers to technologically innovate. Our infographic shows the issues the industry faces and what changes need to be made to secure a successful future.

Key highlights include:

  • 31% said the leading concern regarding analytics is capturing reliable data.
  • 82% of insurers envisage embracing digital innovation to improve the customer journey.
  • 88% of Generation Y prefer a collaborative work culture to a competitive one.
  • 81% of insurers believe that machine to machine technology will make dynamic pricing mainstream, in buildings insurance in 10 years.
  • 67% think it's likely digitally-savvy, non-financial services players will take significant market share from incumbents within the next 5 years.

This article represents the views of the author only, and does not necessarily represent the views or professional advice of KPMG in the UK.

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