Enhance your performance - video

Enhance your performance - video

The analysis we undertook for Santander allowed them to pull together several data sources to form one coherent story offering insight into how its people drive business performance.

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Santander, one of the world’s largest banking groups, was looking for ways to get better value from its branch workforce in the UK. It focused on four key areas: customer experience, branch financial performance, employee engagement and conduct risk.

The client wanted to make better-informed decisions about its recruitment, training and workforce – to improve branch performance, and better position itself as a banking market leader.

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