Customer experience barometer

Customer experience barometer

KPMG’s Customer Experience Barometer is based on an in-depth survey of 5,000 consumers across five major markets and five key service sectors.

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Getting the right customer experience is critical to success in service-based sectors. This study examines individual brands across five key countries to see how they are performing against the key elements of customer experience.


Customer Experience Barometer

Access the data for KPMG’s Customer Experience Barometer, filter the results by country and service sectors.

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Customer experience barometer

© 2016 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.

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