Sourcing: Transforming your business

Sourcing: Transforming your business

Optimising business performance through alternative sourcing.


Partner, Head of Innovation and Investments

KPMG in the UK


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Today's highly competitive environment demands that organisations continuously strive to deliver more effectively whilst aggressively managing the cost base. As a result global organisations are moving towards more integrated operating models with the resulting transformations spanning changes in organisation, location, process, technology and sourcing. 

We help our clients:

  • Understand the impact of adopting a global operating model while driving value from economies of scale, access to talent and consistent best practice processes
  • Address cost pressures by optimising the use of outsourcing and global sourcing
  • Explore outsourcing as the catalyst for internal change
  • Address rapid change in core markets and develop a more flexible and agile back office

What's on your Mind?

  • Achieving significant and sustainable cost reductions across business support services
  • Developing the right people and processes alongside a culture that strives for operational excellence
  • Improving the efficiency of back office management
  • Working in partnership with outsourcing service; providers and / or internal shared services to deliver the maximum value from alternative delivery models
  • Determining whether shared services and/or outsourcing is right for your organisation and addressing the associated challenges and risks

Bringing you Peace of Mind

  • We work closely with our clients to focus on their key drivers for success.  Our teams are knowledgeable and have extensive hands on experience from both client and supplier side
  • We have developed a proven methodology which allows rapid deployment for design and execution of sourcing, supported by scalable toolkits and vital insights to the market
  • Our teams' unique experience immediately adds value to our client requirements and we clearly articulate and evaluate tangible savings underpinned by evidence from the client organisation, our personal experiences, market trends and vendor knowledge

What's in it for you?

  • Significant cost savings from implementing more efficient operating models
  • More efficient business processes, including standardised systems and operations
  • Improved value for money from outsourced contracts
  • Increased customer satisfaction as a result of enhanced performance of outsourced contracts, and more efficient processes
  • Increased productivity
  • Rationalisation of supplier base and effective sourcing of suppliers to help drive efficiencies and support growth
  • Access to new, cost-effective talent pools via Centres of Excellence to support business growth


  • KPMG is a recognised leader in the BPO and IT Sourcing Advisory market place having been named in IAOPs 'Worlds Best Outsourcing Advisors' list. We help organisations scope and plan their sourcing strategy, design and build shared service centres, select and contract with outsourcing service providers, and support clients through transition and implementation
  • We bring intimate knowledge of the shared services and outsourcing market - every member of the team brings practical experience of working in Sourcing roles in industry or within outsourcing service providers
  • We develop collaborative working partnerships with our clients and we provide independent and objective advice

Case Study

Transformation and outsourcing of IT at a FTSE 100 property company

We assisted the client in:

  • The identification and execution of short term cost savings 
  • Design and implementation of IT governance and processes
  • Management of outsource supplier selection process Support during contract negotiations
  • Provision of interim CIO 
  • Support during transition

Benefits to the client:

  • 30 per cent reduction in IT costs 
  • Positive cash flow throughout the programme 
  • Best in class IT infrastructure 
  • Improved relationships with the business
  • No disruption to business operations during the change

This article represents the views of the author only, and does not necessarily represent the views or professional advice of KPMG in the UK.

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