Tom Roberts

Director, Digital Lead for Banking

KPMG in the UK

Tom Roberts has over 15 years of experience running and transforming businesses and delivering programmes of strategic change. He has had a varied career across the technology, financial services, telecommunications, lottery, retail, media and consulting sectors. His areas of expertise include digital transformation, technology implementation, operational improvement and change management consultancy. His key areas of experience include leading the design and architecture of digital solutions, delivering operational efficiencies and superior customer experience via digital solutions and managing implementations of omnichannel digital projects. His most recent work at KPMG sees him leading the digital practice for banking. He helps banking clients evolve and grow their digital capabilities in a climate where habits and expectations are changing rapidly. He is very passionate about creating innovative and value driven customer experiences for our clients leveraging the global network of KPMG's Fintech partnerships and strategic alliances.

Areas of expertise

Advisory Banking Customer Revenue Growth Customer experience optimization Customer relationship management Financial Services IT Management Operating Effectiveness Technology change Technology change management

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