Global Experience Design Lead
KPMG in the UK
Martin has extensive executive level experience of designing, implementing and transforming customer service programmes in the UK and Australia. He has had a varied career across IT, business change, customer experience management, organisational strategy and design and programme management. He has designed and implemented KPMG’s go to market and delivery toolkit for customer experience and is a core member of the global customer Centre of Excellence. Martin now leads the global customer experience capability working extensively with our clients across the public and private sector and our partners at KPMG. His work encompasses digital service design and redesign, customer experience transformation and customer centric operating models.