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Customer and Growth

Customer and Growth

KPMG offers an extensive sector-based approach that improves customer management and enhances the customer experience through the C&G framework.

KPMG offers an extensive sector-based approach that improves customer management...

Client demands and living habits have changed rapidly due to the continuous innovation and growth of technology. Digital transformation has become one of the new challenges for enterprises. Meanwhile, in order to respond to the market demands more efficiently, the development of intelligent with upgrading infrastructure and equipment functions is a way to enhance the competiveness of enterprises and create greater value.

 

KPMG leverages the latest technology and applications, including the Internet of things(IoT), data analysis(DA) and artificial intelligence(AI), and integrates our insights from intensive experience on industry and fields for decades across the globe to help clients plan “intelligent manufactories“, optimize "organizational workflow“ with machine learning techniques , develop a “strategy of customer-centric " and practice "data-driven business transformation.“

 

KPMG consultants combine Business Performance Services to help clients optimize their business model and improve operational efficiency from strategic objectives, market selection, product mix, target customers, core processes, information architecture, organizational structure, corporate culture to performance evaluation and rewards. We provide scientific and technological innovation as the basic elements in order to help enterprises cope with the digitalize transformation for their business growth.

 

Digital-led Customer Growth and Transformation

  • Customer & Revenue Growth Strategy

  • Digital Transformation Strategy
  • Customer-centric Operational Model Design
  • Costomer Experience Strategy and process design
  • Multi-channel sales,Marketing and Service function Optimization
  • Commerce and Industry Big Data Analytic strategy and advance analytics model design
  • Enterprise digital solution design and implemantation

 

Intelligent Manufacturing (Industry 4.0)

  • Smart manufacturing evaluating, planning, management service (Smart Manufacturing Strategy Alignments 、Smart Manufacturing Maturity Assessment and Roadmap Development、Program management office)

  • OT & IT convergence implementation service(Process analysis (including SIPOC)、 Production Information Integration and Visualization、Production Information Synchronization with ERP)

  • Smart factory demonstrations construction

  • BIM/Digital twin planing and implementation service (Smart Factory Planning and Design、Product development digital twin)

  • Smart factory data analysis and decision management

  • Business model transformation and BPR (Servitization of Manufacturing )

 

Robotic Process Automation (RPA)

  • Process Identification and Benefits Analysis
  • Detailed Process Review and Validation
  • RPA Online planning and Set-up
  • Automation solution design and Implement
  • Develop a sustainable Operating Model and communication plan
  • Design the ongoing governance structure

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