Customer Retention & Loyalty Programs

Customer Retention & Loyalty Programs

Delight customers at every step of the engagement.

Delight customers at every step of the engagement.

According to our experience, increasing customer retention by even 5% has a very tangible positive impact on our clients’ profit. In line with that, understanding the loyalty profile of your customer base is the crucial element for developing high-impact actions that will change customer behavior and improve customer retention. In the era of new physics of customer loyalty, we, as KPMG, enhance your business results and pave the way for growth, which is coming from the driving engine of your business - your customers. Our aim for providing sustainable customer loyalty is;

  • Eliminating the sources of dissatisfaction and building up the winning retention strategy in line with the business objectives and customer foot-print.
  • Redesigning the products/services and enhancing delivery channels that for creating customer loyalty
  • Understanding attitudinal drivers of loyalty and designing loyalty programs in order to provide an opportunity to learn the preferences of customers and design communication strategies that will resonate with them.

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Head of Customer