Customer Experience Transformation | KPMG | TR

Customer Experience Transformation

Customer Experience Transformation

Delight customers at every step of the engagement.

Delight customers at every step of the engagement.

Customer Experience (CX) is the sum of all experiences that a customer has with a business of goods and/or services, over the duration of their relationship with a company. This can include awareness for product or service, discovery, attraction, interaction, purchase, use, cultivation and advocacy.  Customer integration differentiate as a result of all there levels. This triggers identification of customer and needs as well as makes easier to gain economic value from this information fluster.

  • Operational cost reduction;
  • Customer loyalty;
  • Increased revenue & growth; and
  • Lower churn / increased retentionWe, as KPMG, are mapping customer journeys, diagnosing problems, redesigning processes and interactions to deliver improved financial returns. We strive for:
  • Achieving top-line growth by turning customer empathy into innovative experiences that delight customers at every step of the decision journey and moment of truths
  • Maximizing customer engagement to deliver breakthrough products
  • Restructuring entire systems to transform the complete experience.

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Head of Customer