Global Political and Economic Uncertainty Create a New Breed of Digital Innovators, Harvey Nash/KPMG CIO Survey Finds
LONDON, August 15, 2017 – Despite two-thirds (64 percent) of organizations adapting their technology strategy because of unprecedented global political and economic uncertainty, 89 percent are maintaining or ramping up investment in innovation, including in digital labor. More than half (52 percent) are investing in more nimble technology platforms to help their organization innovate and adapt.
This is according to the 2017 Harvey Nash/KPMG CIO Survey, the world’s largest survey of IT leadership. While economic uncertainty is making business planning difficult for many organizations, it is clear digital strategies have infiltrated businesses across the globe at an entirely new level. The proportion of organizations surveyed that have enterprise-wide digital strategies increased 52 percent in just two years, and those organizations with a Chief Digital Officer have increased 39 percent over last year. To help deliver these complex digital strategies, organizations also report a huge demand for Enterprise Architects – the fastest-growing technology skill this year, up 26 percent compared to 2016.
Cyber security vulnerability is at an all-time high, with a third of IT leaders (32 percent) reporting their organization had been subject to a major cyber-attack in the past 24 months – a 45 percent increase from 2013. Only one in five (21 percent) say they are ‘very well’ prepared to respond to these attacks, down from 29 percent in 2014. Despite very visible headline-grabbing attacks such as the recent WannaCry ransomware, Petya ransomware attack, the biggest jump in threats comes from insider attacks, increasing from 40 percent to 47 percent over last year.
“Making a success of technology has always been challenging, and this year’s Survey says that it has just got harder still,” said Albert Ellis, CEO, Harvey Nash Group. “Layered on top of astonishing advances in technology is a political and economic landscape that is dynamic and changing fast, sometimes in surprising ways. However, what is very clear is that many technology executives are turning this uncertainty into opportunity, driving their organization to become more nimble and digital. CIOs are becoming increasingly influential as CEOs and boards turn to them for help in navigating through the complexity, and the threat and opportunity, which a digital world presents.”
“Organizations have moved on from a world of strategizing and talking about digital, to one in which they are actually making it happen, and we are now seeing widespread and active implementation,” said Lisa Heneghan, KPMG’s Global Head of Technology, Management Consulting. “The businesses we see as Digital Leaders are taking a pragmatic approach, applying technology and automation across their business, including in back office functions, to create a platform for broader transformation”.
“From our experience, in Thailand, process-orientated sectors like Utilities, Transport, Telecommunications and Pharmaceuticals are deploying innovations and digital labor, including robotic process automation and cognitive automation across their organizations. Meanwhile, we also see that companies in the Financial Services, Broadcast/Media, Professional Services and Technology industry have a higher tendency to invest in these technologies, “said Siraporn Chulasatpakdy, Head of Technology, Media and Telecommunications, KMPG in Thailand. “Recently, more and more enterprises are becoming increasingly digitized and starting to embark their digital transformation journey.
“Digital transformation is playing a great role in reshaping every aspect of a business. Along the way to becoming fully digitized, organizations must always be aware of the continuing wave of cyber-attacks. In order to efficiently and proactively prevent an unexpected event in digital world, companies need to align three key areas to strengthen their cyber security – people, process and technologies,” Siraporn concluded.
Now in its 19th year, the Harvey Nash/KPMG CIO Survey is the largest IT leadership survey in the world. Additional findings from the survey include:
The 2017 Harvey Nash/KPMG CIO Survey is the largest IT leadership survey in the world in terms of number of respondents. The survey of 4,498 CIOs and technology leaders was conducted between 19 December 2016 and 3 April 2017, across 86 countries.
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KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 152 countries and have 189,000 people working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.
KPMG in Thailand, with more than 1,500 professionals offering audit, tax, and advisory services, is a member firm of the KPMG network of independent firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity.