Competing for Growth | KPMG | SG

Competing for Growth: creating a customer-centric connected enterprise

Competing for Growth

At a time when poor customer experience can go viral in minutes, companies can live or die by the way they deliver services, respond to issues and manage customer expectations.

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At a time when poor customer experience can go viral in a matter of minutes, companies can live or die by the way they deliver services, respond to issues and manage customer expectations. And this shift is echoed by CEOs themselves, who feel a growing responsibility to represent the best interests of their customers.

High performing organizations are investing in an integrated architecture of eight fundamental capabilities to unlock new value for customers, employees, partners and shareholders. We call this a connected enterprise. The connected enterprise is a holistic way of positioning your business to compete today and into the future to deliver differentiated customer experiences.

Download our report to find out more about the eight capabilities, and learn what steps you need to take to becoming a more customer-centric organization.

© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.

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