Smart Business Services: Principles and Practice | KPMG | SG

Smart Business Services: Principles and Practice

Orchard Hotel Singapore 442 Orchard Road Singapore 238879

26 January 2018, 9:00AM - 5:00PM, SGT


How SMART is your Business Services?

The transformation of enterprise services to reduce costs, minimise risks and improve service quality has enabled organisations to compete in the global marketplace over the past two decades.

In today’s age of digital labour, co-located staff performing repetitive and manual tasks no longer give firms the edge they need to negotiate the changing business landscape and ever-increasing cost pressures.

As an increasingly key component of an organisation’s transformation, Shared Services
organisations need also to stay at the forefront of market place developments and disruptions, in order to avoid becoming irrelevant.

KPMG has put together an effective and practical course to help companies create the Business Services
of tomorrow.

Learning Objectives  

  • Understand the principles and best practices of SMART Business Services
  • Understand the characteristics and benefits of implementing a Shared Services centre and choosing the automation of end-to-end processess
  • To be able to select the most appropriate strategies to move up the value chain of shared service models

Please click here for the detailed course outline.


Directors and Managers from KPMG who have extensive experience in digital business transformations and shared services implementation.

Who should attend

  • Change Managers who lead the change project teams
  • Business executives in Project Management, Organisation Development and HR who are responsible for planning, managing and co-ordinating corporate change efforts
  • Business owners from medium size organisations


Course fees*

KPMG Client/Alumni: S$580 per participant

Public: S$650 per participant

* The fees is inclusive of GST at the prevailing rate, course materials, lunch and refreshments.

Group discount

10% discount applies to three or more participants from the same organisation registering for the course.


To register online, please click here.


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© 2018 KPMG Services Pte Ltd (Registration No. 200003956G), a Singapore incorporated company and a member firm of the KPMG network of independent member firms affiliated with KPMG International cooperative, KPMG International. All rights reserved.

In circumstances beyond our control, we reserve the right to cancel the event, or make changes to the schedules, venue and speaker(s). Photography, audio, and/or video recording are not permitted during the event unless authorised by KPMG.