Effective IT Service Management (ITSM) | KPMG | RU
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Effective IT Service Management (ITSM)

Effective IT Service Management (ITSM)

Organizations can apply ITSM best practices in many areas. The growing interest in this is indicated by the large number of ITSM projects already running and being launched. However, those already completed show that the positive results expected cannot always be achieved. This may be due to the company paying too much attention to automation and too little to management aspects.

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