Elena Ustyugova | KPMG | RU

Elena Ustyugova

Partner, Head of Operational Excellence, Strategy and Operations

KPMG in Russia

Since 2015 Elena has been heading the Operational Excellence group at KPMG. Elena has over 14 years of management consulting experience in the following areas: cost and workforce optimization, shared services centers, business processes outsourcing, Lean Six Sigma, business processes reengineering and automation, assets and investment management. She has been working with major industry sectors in Russia and CIS. Among Elena’s clients are leading companies representing the following industries: telecommunications, digital and e-commerce, oil & gas, FMCG, chemicals, infrastructure and transportation.

In the Media

Comments for Kommersant on outsourcing logistics services.

Areas of expertise

Advisory Management Consulting Operating Effectiveness Post Merger Integration Shared Services and Outsourcing Advisory Solutions Network Transformational Program Management

Education and qualifications

  • Master degree in Applied Mathematics and Computer Science, Lomonosov Moscow State University


  • Certified Information Systems Auditor (CISA)

  • FCCA

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