A firm’s culture must drive, enable and empower its employees if it is to avoid poor customer and market outcomes.
Firms should manage their conduct risk within an established risk management framework and target operating model that is embedded in the business
- Strategy and business model
The strategy and business model and its execution should reflect customer and market outcomes and should be assessed regularly to identify how conduct risk manifests
- Conduct risk tools
Tools and approaches across the business lifecycle to support the delivery of the conduct risk framework and facilitate successful customer and market outcomes.
- MI and reporting
MI should provide a current and forward-looking perspective on conduct risk exposures to allow the business to proactively identify and manage conduct risks.
Download this article for more details and our views on how firms should approach conduct risk management.