Digitising government service delivery: the importance, challenges and the future

Digitising government service delivery

As part of the Melbourne event for Digitising Government Service Delivery, we interviewed Darren Whitelaw, Customer Experience, Service Victoria, Department of Premier & Cabinet, Claire Foo, Chief Information Officer at Department of Environment, Land, Water and Planning, Paul Chandley, General Manager, Digital Strategy and Engagement at Department of Justice and Regulation and our own Penny Armytage.

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