Digitising Government Service Delivery week | KPMG | QA

Digitising Government Service Delivery week

Digitising Government Service Delivery week

To understand the challenges, trends and opportunities that public service leaders face when digitising government services, KPMG in association with the Public Sector Network (PSN), held a series of events and surveyed over 150 participants.


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This report highlights the survey findings, summarises the views from the events and provides our perspective on the steps that leaders and their teams can take to drive progress.

Key insights

  • 80 percent see a clear need for digital government in their organisation
  • 58 percent see a mandate for change, backed by senior stakeholders
  • 31 percent have strong confidence in their management teams’ readiness and capabilities to deliver the change
  • Only 36 percent have clarity on their end goal

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