Board and management are reflecting on the culture and sub-cultures of their organisations more than ever before. They are assessing whether issues exist, their underlying causes and what actions can be taken to evolve their culture, including protecting those critical features that have served them well.
Forward thinking leaders have identified that a positive culture can be a differentiator in a saturated financial services landscape both for staff, customers and investors.
Developed in conjunction with our leading cultural change thinkers globally, this paper reflects on the issue of culture in financial services, how it can be understood, the case for change and the actions that can be taken to improve the culture in order to drive better outcomes for all stakeholders.
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