Customer & Operations | KPMG | NZ

Customer and Growth

Customer and Growth

KPMG’s Customer & Growth Team helps increase the value of your customer relationships and gain a deep understanding of what your customers want.

KPMG’s Customer & Growth Team helps increase the value of your customer relationships.

KPMG’s Customer & Growth Team helps increase the value of your customer relationships and gain a deep understanding of what your customers want.

We understand that to achieve sustainable growth you need to put customers at the heart of everything. So we specialise in designing customer-centric strategies that create added economic value.

By employing the most talented, experienced people – we can help you achieve maximum customer growth.

Identify Customer & Revenue Growth Strategies
We can help you find enhanced revenue growth opportunities using customer insight, innovative proposition development, effective customer initiation and value-based pricing strategies.

Enhance your Customer Experience
We can help you improve customer experiences and results across many contact points, using structured diagnostic tools and innovative process redesign.

Deliver Digitally-Led Transformation
We can help you build digital business models for the future. We design and deliver digital solutions that create commercial value and improve customer support.

Optimise Multi-Channel Sales & Service
We can help you optimise digital and traditional channel performance so that sales and service processes consistently improve value and customer experiences.

Implement a Customer-Centric Operating Model
We can help you design and implement customer-centric business models based on a ‘single view of customer’. Putting customer insight at the heart of decision-making improves performance.

 

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