EBR Part 5 – Conduct and Culture | KPMG | NZ
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Evolving Banking Regulation Part Five – Conduct and Culture

EBR Part 5 – Conduct and Culture

A business environment review of banks and the regulatory focus on corporate culture.


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In this latest edition of Evolving Banking Regulation (PDF 765.6 KB), we focus on the commercial and regulatory pressures affecting banks in the conduct and culture space. The commercial pressures include the need to rebuild reputation and trust; to establish commercial benefits from taking a more customer-centric approach; to respond to growing competition from non-banks and from other banks; and to avoid or minimize the financial costs of misconduct.

The regulatory pressures arise from the magnitude of regulatory change in both retail and wholesale markets, some of which has been implemented but much of which is still under development; and from supervisors beginning to ask questions about the culture of financial institutions.

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