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KPMG’s Annual Banking Industry Customer Satisfaction Survey (BICSS)

KPMG’s Annual BICSS

The KPMG BICSS was launched in 2007 to heighten the consciousness of service delivery among Nigerian banks. Over the last few years, we have seen banks continue to realign their service delivery strategies in response to changing customer expectations and behavior.

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BICSS

Our most recent banking survey covered 27 locations across Nigeria. In the process, we spoke to more than 27,000 retail, 3,500 SMEs and 490+ corporate and commercial organisations across the country.

Kindly click the links below to read more highlights on the KPMG's Annual Banking Industry Customer Satisfaction Survey (BICSS) from Year 2013 - 2018.

Banking Industry Customer satisfaction Survey 2013

Banking Industry Customer satisfaction Survey 2014

Banking Industry Customer satisfaction Survey 2015

Banking Industry Customer satisfaction Survey 2016

Banking Industry Customer satisfaction Survey 2017

Banking Industry Customer satisfaction Survey 2018

© 2018 KPMG Professional Services in Nigeria, a limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.

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