November saw the opening of the Digital Free Trade Zone (DFTZ), a joint-venture between the Malaysian government and the Alibaba Group Holding Ltd, he well-known Chinese e-commerce conglomerate.
According to Alvin Gan, the Head of Digital Strategy for KPMG Malaysia, SMEs operating in the logistics sector should shift their focus towards developing a comprehensive digital strategy to support their core business and innovate external solutions to decrease vulnerability and the negative impact of disruption.
“The stronger focus on operational IT issues by transport companies could be explained by greater budget constraints in comparison to other sectors, but this focus may distract from exploiting wider IT-related opportunities.
“Most strikingly, new forms of customer engagement are the primary source of digital disruption within the sector. Customers are thus exerting pressure on operators to innovate and provide new solutions,” he said in an interview with Malaysia SME.
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