If business process outsourcing (BPO) is withering while robotic process automation (RPA) grows up, where do you go from here?
Rising global labour costs are causing BPO to become unsustainable at the same time as technologies are advancing and converging in such a way that they can not only augment work, but replace workers.
More and more companies are gaining traction with cognitive and automation platforms - machines with rapidly advancing capabilities for understanding, learning, communicating, and problem-solving. Robotic process automation (RPA) - this convergence of low-cost, easy-to-implement process automation, coupled with machine learning, data analytics, and cognitive innovations - is creating a new class of digital labour.
If BPO is withering while RPA grows up, where do you go from here?
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