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Turning customer experience vision into reality

Join our KPMG experts as they unpack how customer experience has become central in the insurance sector, and what insurers should do about it.

8 May 2018, 6:00PM - 7:00PM, CET

In the age of the empowered customer, insurers know that excellent customer experience is key. But what do these customers wish to experience, how can technologies bring these experiences to life, and which strategies should be used?

Join us for an evening presented by KPMG experts in customer experience and insurance, who want to share their knowledge and experiences in this realm by addressing the questions above.

The agenda will include:

  • Insurance sector: what do your clients want? 
  • Case study: how an insurer pivoted in order to focus on customers
  • Panel discussion: Customer experience: technology is the key, but where is the lock?

The conference will finish with a networking session with drinks.


Location:
KPMG Luxembourg: 39, Avenue J.F. Kennedy, L-1855 Luxembourg


CX specialist Steffi Schenkewitz writes about the rise of customer experience and how insurers can get with the times. Read more on the KPMG Blog.

 

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