Digital Fund series: Customer experience | KPMG | LU

Digital Fund series: Customer experience

KPMG has the pleasure to invite you to the second session of this year's Digital Fund Series about customer experience

27 September 2017, 6:00PM - 7:30PM, CET

Nowhere are commercial relationships more important than in the asset management industry. Whether directly with clients, or through intermediaries, the trust based relationship that exists between investor and fund manager is critical to commercial success.

With shifting client needs, ever increasing regulatory scrutiny, disruptive technologies, and a blurring of the lines between manufacturer and distributor, there is a palpable shift as the focus moves from sales and the mechanics of investment excellence to how the whole customer experience is delivered and perceived.

 

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Agenda
6:00 pm
Introduction
Ravi Beegun, KPMG Luxembourg
6:05 pm The basics of B2H
Baldwin Berges - Business Story Strategist
6:25 pm

Spotlight on Asset Management
David Conway, KPMG Nunwood
6:45 pm
Panel: How to win in moments that matter?
7:10 pm Networking cocktail
Networking cocktail
Networking cocktail
Networking cocktail
Networking cocktail
Guide

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