Commissioning in the human services ecosystem
The shift involves governments letting go of their traditional roles as service providers, and instead facilitating new markets and collaborative environments that enable desired outcomes. In response to this, many governments are recognizing the need and value of reform in the human services sector. Significant reforms are underway in Canada, UK, Australia, and New Zealand in health, disability, housing, community, aged care, and child and family services.
Some countries label the new approach ‘commissioning’. In others it is referred as ‘contracting’ or ‘procuring for value’. Whatever the terminology, governments need to act fast. These ripples of progress are giving way to a possible tsunami of change that threatens to swamp traditional service delivery.
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