ServiceNow Tool Training | ServiceNow Course | KPMG | IN

ServiceNow Tool Training Course by KPMG India

ServiceNow Tool Training Course by KPMG India

ServiceNow Tool Training course designed by KPMG India are offered in two different aspects as a standard ServiceNow training or as customised package

ServiceNow Tool Training course designed by KPMG India are offered in two different aspect

Quick Query


Service Now is a PaaS (Platform as a Service) provider of enterprise Service Management. ServiceNow simulation is used globally to define, organise, and mechanise the flow of work, removing dependencies on email and spread sheets to convert the delivery and service management for the enterprise. ServiceNow offers service management for every department in an enterprise including human resources, IT, facilities, etc

KPMG in India is offering an extensive training/workshop for the ServiceNow tool. The trainings are offered in two different aspects - as a standard ServiceNow training, covering the key concepts mentioned below, or as a customised package based on the needs of the customer.

The ServiceNow tool training course has been designed to help impart knowledge regarding the effective use of the tool’s user interface, its various features and applications, while also assisting in providing a detailed understanding of several concepts ranging from administration, configuration and development. The course is designed to provide trainees with the experience of ServiceNow tool from the perspective of the end user, support team member, administrator and developer.

Critical success factor:

Our trainers exhibit an experiential blend of process/technology and can articulate the contents both from the technical and functional aspects of the tool. This is critical for both technical consultants involved in day-to-day operations or during implementations of the tool in line with process requirements, as well as functional consultants involved in its functional testing, etc.

Course content:

ServiceNow tool training covers the following key concepts, but is not limited to:

  • ServiceNow Enterprise Service Management (ESM) capabilities
  • ServiceNow platform architecture and overview
  • Configuration of applications/modules
  • Configuration management
  • Business Service Management (BSM) – relationships
  • ServiceNow administration
  • Integration and automation
  • Forms, fields, scripting, Access Control List (ACL) and scheduled jobs
  • Workflow and integration
  • Tool selection criteria

*The above is covered as part of the three-day training programme.

Types of training:

  • Corporate training
  • Public batches.

Mode of training:

  • On-premise training.

Training location:

  • Bangalore, Mumbai, Pune, Chennai, Hyderabad, Kolkata, Delhi and NCR (Gurgaon, Noida) and all major cities. Training can be conducted at any location across the country as long as there is a minimum count of participants
  • Global locations on a need basis.


Q: Can the ServiceNow tool training be customised as per my requirement?

A: Yes, customised training for the ServiceNow tool can be provided based on your specific requirements. Kindly contact us for further details.

Q: What is the duration of the training?

A: The standard training is delivered in three days. For customised training, the duration might change based on the requirements.

Q: Are there any prerequisites?

A: For the training on the administration and configuration of the ServiceNow tool there are no prerequisites. 

Q: Will KPMG provide certification?

A: Our training enables candidates to independently take up the ServiceNow certification course.

Contact us:


Agam Pancholi

+91 9731678348
+91 8088282666


All learning programmes are offered under the auspices of the KPMG Learning Academy. Click here to know more.

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