Integrated Service Management(ISM) Training is a 2-day training program distinctly designed by KPMG India
Service Management Integrated Lifecycle Enablers course.
Service Management Integrated Lifecycle Enablers is a 2-day training program distinctly designed by KPMG in India, to introduce the fundamentals of ITIL® service life cycle processes, core elements of CMMI®-SVC v1.3 and ISO® 20000:2011 standards. The course details out the integration of service management process areas; explains the concepts of each individual process areas and how these processes are mapped together. Also, between sessions scenario based case studies will be discussed to evaluate the understanding of the participants.
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Who should attend?
The course is designed for meeting the requirements of the following audience:-
What is in it for you?
No specific prerequisite required, however basic knowledge on service management would be helpful.
|Agam Pancholi||Daniel Reddy|
ITIL® is a registered trade mark of AXELOS Limited.COBIT® is a trademark of ISACA The APMG-International ISO/IEC 20000 is a trade mark of The APM Group Limited.CMMI® is registered in the U.S. patent and trademark Office by Carnegie Mellon University.
ITIL, COBIT® 5, ISO/IEC 20000, Service Desk Analyst, Service Desk Manager Training