ISO/IEC 20000™ Corporate Training from KPMG as per the APMG qualification scheme includes ISO/IEC 20000™ foundation, practitioner and auditor courses.
ISO/IEC 20000™ Training and Certification course designed by KPMG in India.
KPMG's ITSM & Quality Governance practice provides training and advisory services to leading organizations in India and Internationally for best practices like ITIL®, ISO/IEC 20000TM, COBIT® and CMMI® SVC.
Trainings courses offered in the Service Management domain are:
ISO/IEC 20000TM qualification structure
The ISO/IEC 20000TM is an international standard for a service management system (SMS). It provides requirements for a SMS needed to deliver services of an acceptable quality. KPMG offers three courses as per the APMG ISO/IEC 20000TM qualification scheme.
ISO/IEC 20000TM foundation
The ISO/IEC 20000TM foundation is aimed at students wishing to demonstrate foundation level knowledge of ISO/IEC 20000TM. The course includes generic content on IT service management (ITSM) to help the participant to understand the context of how the ISO/IEC 20000TM standard operates.
ISO/IEC 20000TM practitioner
The ISO/IEC 20000TM practitioner course is aimed at IT professionals who assist organisations to implement and/or maintain an ISO/IEC 20000TM certification. Candidates who have passed this certification exam should understand and be able to apply the content of the ISO/IEC 20000TM standard within currently certified organisations or those considering certification.
ISO/IEC 20000TM auditor
The ISO/IEC 20000TM auditor is designed for those certified auditors and professionals who need to be oriented in ISO/IEC 20000TM.
For more information on each of the courses please read the factsheets
All learning programmes are offered under the auspices of the KPMG Learning Academy. Click here to know more.
ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®)
*APMG International ISO/IEC 20000™ would be represented as ISO/IEC 20000™ throughout the web page.
APMG International ISO/IEC 20000 is a trademark of The APM Group Limited, All rights reserved.