ISO/IEC 20000 Corporate Training from KPMG as per the APMG qualification scheme includes ISO/IEC 20000 foundation, practitioner and auditor courses.
ISO/IEC 20000 Training and Certification course designed by KPMG in India.
KPMG's ITSM & Quality Governance practice provides training and advisory services to leading organizations in India and Internationally for best practices like ITIL®, ISO/IEC 20000, COBIT® and CMMI® SVC.
Trainings courses offered in the Service Management domain are:
ISO/IEC 20000 qualification structure
The ISO/IEC 20000 is an international standard for a service management system (SMS). It provides requirements for a SMS needed to deliver services of an acceptable quality. KPMG offers three courses as per the APMG ISO/IEC 20000 qualification scheme.
ISO/IEC 20000 foundation
The ISO/IEC 20000 foundation is aimed at students wishing to demonstrate foundation level knowledge of ISO/IEC 20000. The course includes generic content on IT service management (ITSM) to help the participant to understand the context of how the ISO/IEC 20000 standard operates.
ISO/IEC 20000 practitioner
The ISO/IEC 20000 practitioner course is aimed at IT professionals who assist organisations to implement and/or maintain an ISO/IEC 20000 certification. Candidates who have passed this certification exam should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organisations or those considering certification.
ISO/IEC 20000 auditor
The ISO/IEC 20000 auditor is designed for those certified auditors and professionals who need to be oriented in ISO/IEC 20000.
For more information on each of the courses please read the factsheets
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ITIL® is a registered trade mark of AXELOS Limited. COBIT® is a trademark of ISACA The APMG-International ISO/IEC 20000 is a trade mark of The APM Group Limited. CMMI® is registered in the U.S. patent and trademark Office by Carnegie Mellon University.
ITIL, COBIT® 5, ISO/IEC 20000, Service Desk Analyst, Service Desk Manager Training