Organisations spend millions of dollars on learning and development. This spend is only expected to increase. However, confidence in learning effectiveness remains a big question mark.
To answer this conundrum, the KPMG Learning Academy has a distinct approach that helps organisations develop effective learning that is impactful in their context. Our programmes incorporate adult learning principles such as immediate relevance, problem-solution centricity and self-direction. Our learning journey framework incorporates the typical progression of an employee in a specific job role, capturing job experiences that help individuals succeed.
Guiding principles of the KPMG Learning Academy
- Outcomes before design: We approach all developmental interventions by asking at the onset – what is the change that is desired at the end of the learning programme? We always start designing our interventions with the business and organisational outcomes in mind.
- Beyond classroom learning: People learn virtually through apps, from peers while working on the job. Hence, when we start to design learning solutions, we begin with the classroom, but rarely end there.
- ABC learning: Our programmes are designed to impact the ABC – Affective, Behavioural and Cognitive components of learning. While most learning solutions tap the cognition or knowledge aspect, we believe that emotional and behavioural components must not be ignored. We design content that appeals to all the three faculties by incorporating an experiential design.
- Byte size learning: To take into account reduced attention spans in a fast-paced business environment with multiple disruptions, we have built spaced-learning designs in digital solutions. We believe that millennial employees will learn through short, but relevant, nuggets of learning that are offered on easily accessible platforms.
- Outside In and Inside Out: All of our learning programmes focus on bringing in external perspectives along with internal ones. Which is why we draw on a variety of perspectives – from artists, sportspersons and academia
- Drawing on collective wisdom: Our learning programmes cater to the individual’s need to collaborate and learn from each other. Our solutions are designed to keep learning fun, but more importantly use platforms where the learning impact gets multiplied because the onus is on the learner.
- Alternate formats of learning: Theatre, music and storytelling are some forms of learning that can prove to be extremely engaging and, therefore, effective. We leverage on these and participants are encouraged to reframe problems in a different field to reflect and learn.
- We measure it to manage it: Has the learning transfer happened? Are learners doing things differently? Is the learner’s ecosystem feeling the change as a result of the learning intervention? These are the fundamental questions we answer through our learning solutions.