The ever-evolving IT and BPM landscape, driven by the rapid advancement of technology, organizations are considering automation...
The ever-evolving IT and BPM landscape, driven by the rapid advancement...
The ever-evolving IT and BPM landscape, driven by the rapid advancement of technology, organizations are considering automation as part of their transformation equation. The challenges of ensuring execution, compliance with current trends, competitiveness, market share and relevance are paramount.
Key challenges organizations face in achieving the overall strategic and operational goals include:
RCA has a proven record of addressing these challenges by direct impact on the traditional model of labour arbitrage. KPMG defines Robotics and Cognitive Automation enabled transformation as the continuum of technologies that will help organisations automate both business processes and operations.
RCA can be broadly defined into three classes based on the level of automation:
|Class 1: Basic process automation||Class 2: Enhanced process automation||Class 3: Cognitive automation|
|addresses transactional work activities that are rules-based and primarily repetitive in nature. This includes screen-scraping, macros, incorporating workflows and basic design capabilities.||enables the recognition of unstructured data and aids in adapting to the business environment.||enables decision support with the help of advanced decision algorithms, the evolution of these tools are generally interlinked with artificial intelligence e, natural language processing, big data analytics
and evidenced-based learning.
Areas with high automation traction
To realize quick benefits the following activities can be targeted by basic and enhanced automation across various processes
Apart from the above activities, functions such as finance & accounting, procurement, information technology and human resources have high potential to be reinvented through automation.
KPMG’s portfolio of RCA services
KPMG can help you in entire journey of adopting RCA from introductory workshops to post implementation support.
KPMG can organise and facilitate RCA knowledge workshops by addressing several processes across different functions within your organisation.
KPMG can understand and assess the existing business processes, evaluate automation potential and recommend a suitable approach for RCA implementation.
KPMG assists in:
Following potential benefits are expected to be realized over a period of time