ITIL® Advisory Services

ITIL® Advisory Services

ITIL® Consulting and Training – KPMG the leading ITIL® Consultants pioneer in providing high quality ITIL® Advisory services and training courses.

ITIL® Consulting and Training services by KPMG India

KPMG's IT Service Management (ITSM) practice provides Advisory and Training services to leading organisations in India for leading practises like ITIL® 2011, ISO/IEC 20000TM, COBIT® 5 and CMMI® for Services. 

IT Service Management implementations seek to address problematic IT areas around customer satisfaction, process optimization and downtime among others, resulting in better business-IT alignment and several other tangible and intangible benefits.


Advisory Services Training
  • IT performance improvement using leading practises
  • ISO/IEC 20000TM certification advisory and support in implementing Service Management System
  • Consulting around IT services (e.g. Service Catalog Definition, Service Desk Improvement and Service Level Definition and Management))
  • ITSM tools advisory (e.g. ServiceNow, BMC Remedy etc.)
  • ITSM projects assistance - providing subject matter specialists for specific ITSM assignments

KPMG member firms offers innovative, flexible and amongst the best in class competence development programs for IT best practices to support the educational and skill enhancement needs of IT professionals across the globe. With expertise in key categories including IT Service Management, Governance and Strategy, Process Improvement, Project and Program Management and Emerging Technologies, KPMG member firms provide guidance on global frameworks and integrated solutions. 

KPMG in India is an accredited training organization for ITIL®, ISO/IEC 20000TM and IT Service Management learning practice globally with a mix of Classroom and Blended Virtual learning methodology.

KPMG in India - Key differentiators

  • More than two decades of experience in the IT advisory, consulting, assessment and training
  • KPMG in India has access to KPMG’s global network of resources including a pool of ITIL®/CMMI/Six Sigma experts across geographies with hands on experience
  • KPMG in India has access to KPMG’s Global Centre of Excellence enabling them to better advise clients with their quality challenges and successfully meeting their objectives
  • Holistic consulting expertise covering ITSM, ISO/IEC 20000TM, COBIT®5, CMMI SVC, ITSM Tools, Six Sigma, Testing etc.
  • KPMG in India has access to KPMG’s global network of ITSM expert qualified professionals
  • Accredited (ATO) by Cabinet Office of UK Government (through APMG) for delivering ITIL® and ISO/IEC 20000TM training globally
  • Transition Partner with CMMI Institute [erstwhile SEI] for CMMI based appraisals
  • Multi sector experience - client references can be provided on request
  • A global network of member firms, including India, with strong and established credentials


For more details on ITIL® advisory services

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ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®)

*APMG International ISO/IEC 20000™ would be represented as ISO/IEC 20000™ throughout the web page.
APMG International ISO/IEC 20000 is a trademark of The APM Group Limited, All rights reserved.

SDI® is a registered trademark of Customers International Ltd.


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