Customer Centricity and quality approach helps businesses in effective management of customer needs by being sensitive to their needs.
Customer Centricity and quality approach by KPMG India
A satisfied customer is the best business strategy of all. Michael LeBoeuf.
Establishing a strategic advantage amid uncertain economy requires a systemic shift from the commodity to the customer. One of the important aspects for a customer centric approach is being sensitive to client needs and proactive interaction with clients. Effective management of customer needs is a key differentiator for businesses today. Managing customer expectation is having a defined fulfilling customer experience.
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