A KPMG view on first of its kind interoperable bill payment system in India which enables all utility bill payments under one roof, anytime anywhere
The report covers the most recent development in Indian payments landscape, the launch of Bharat Bill Payment System, India’s answer to the likes of BPay and SADAD. The report highlights the performance of the Bharat Bill Payment System during the pilot phase and provides updated statistics on adaptation of the system by various stakeholders including utility service providers, banks, agent institutions etc. The system holds the potential for removing multiple friction points in our bill payment system which is still a physical outlet led model acting in silos. Bharat Bill Payment System provides interoperability and round-the-clock accessibility with option of payment using multiple channels. With customer preference being the focal point of many organisations, removal of friction is pivotal to the customer experience. The report focuses on future potential under current use cases and explores opportunities and challenges that may arise in the future.
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