BPM Solution Framework |BPM Solution Providers India | KPMG | IN
Share with your friends

Business Process Management (BPM) Scope of Services

BPM Solution Framework |BPM Solution Providers India

With growing competition, many organisations are trying to explore possibilities to boost their revenue stream and stay ahead of their competitors.


Also on KPMG.com

KPMG in India's Business Process Management Scope of Services

Our service offerings

Enterprise Process Governance: We assist our clients by assessing their existing process maturity and help develop a result-based enterprise process mechanism. Our professionals can effectively address the dynamic needs of your business and help establish a governance framework to align process improvement initiatives across the enterprise. 

Business Process Modelling and Architecture:  We assist clients with their business process modelling and architecture framework. We also help clients establish communication portals, documentation repositories, and integrate with other enterprise architecture assets.

Business Process Execution: KPMG in India's BPM approach is a modular offering that can be utilised as a tool to suit the distinct requirements of the clients. We help deliver a smart approach which automates and integrates business processes with the existing IT environment. We also help define functional and technical specifications, offer a cost-effective model to manage and execute BPM implementations. 

Business Process Performance Management:  An ongoing business process performance management is essential for realising the value and likely benefits of a business process initiative. KPMG in India's BPM approach, helps establish a framework to define, capture and monitor process metrics through business activity monitoring. 

Process Centre of Excellence: We help clients establish a BPM centre of excellence that provides a structured framework to enable the enterprise to be innovate, explore, design and implement processes.


KPMG in India's BPM Solution Framework

Potential benefits of Business Process Management (BPM)

  • Effectively transform manual processes into automated processes with improved business capabilities.
  • Streamlined processes help organisations reinvent themselves to become more agile and efficient.
  • Reduce process Turnaround Times (TAT) as well as save costs by mitigating redundancies, wastes and bring consistency in organisation business processes.
  • Leverage Global domain expertise with specific practices catering to multiple verticals, clients. Drive business innovation through Centers of Excellence in specific industries and cross functional domain areas. 
  • Enhance IT responsiveness as well as business performance through modern integration approaches and technologies.
  • Increase customer reach through omni-channel presence.
  • Enable consistency through business process management consulting, service delivery, governance, and knowledge management.
  • Institutionalise knowledge and methods to enable continuous improvement, performance gains and consistencies.

Few Business Process Management application areas

Following are the areas where BPM can be applied:


  • Loan origination, KYC,
  • Corporate lending,mortgage
  • Collections
  • Customer care


  • New business
  • Claims management
  • Compliance and Regulations
  • Appeals and grievance
  • Provider management


  • Third party management
  • Retail chain automation
  • Customer loyalty programmes
  • Service requests management

Energy and Utilities

  • Compliance management - OSHA
  • Third party management
  • Asset management
  • Commodity management


  • New Business
  • FNOL
  • Claims management
  • Policy management 
  • Customer self service
  • Product management


  • Online tickets, reservation
  • Backend offices
  • Customer services
  • Third party management


Media and Telecom

  • Customer onboarding
  • Product management
  • Product pricing and bundling
  • Customer self-service




  • E-governance
  • Meetings management
  • Correspondence management
  • Citizen services
  • Complaints management

KPMG in India key differentiators

Delivery accelerators: Well-established approach to provide assessment, strategy and road map, design, implementation, and operation methodologies. 

Domain specialisation: Industry specialists and quality programme professionals who can help address business challenges in specific industry sectors, based on leading business practices, quality programmes, comparative benchmarking and reference architectures. 

Technology agnostic: We provide clients with a Service Oriented Architecture (SOA) based approach that applies architecture basics through various technologies and complements the client's existing IT investments. 

Want to know more about our BPM Consulting or BPM Solution? 

Contact us

© 2018 KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Connect with us


Request for proposal