Customer Satisfaction Survey (CSAT) Solutions by KPMG

Customer Satisfaction Survey (CSAT) Solutions by KPMG

CSAT survey is an abbreviation for Customer Satisfaction survey. CSAT is a measure of how satisfied customers are with a company’s products or services.


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Customer satisfaction survey (CSAT) enablers

  • Understanding of the expectations of customer and the level of satisfaction from the services offered
  • Align of organisation’s efforts towards achieving higher level customer satisfaction
  • Help organisations with the focus areas to align their efforts to increase satisfaction levels.
  • Collect feedback on the loyalty of customers by providing insights on the promoters and detractors of the company
  • Defined action plan and suggestions to improve on satisfaction levels for clients

KPMG key differentiators

  • Ability to provide a wide-ranging solution starting from the identification of business problem and recommending business solutions including support for improvement initiatives
  • Expertise in in-depth analysis and reporting to provide a comprehensive view and uncover hidden issues
  • Correlated efforts to capture and improve CSAT and ESAT using the same tool
  • Solution accelerators through processes and templates customised to suit organisations
  • Extensive experience in customer management including seasoned customer centric coaches with global experience

For more details on Customer Satisfaction Survey (CSAT) Solutions:

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Customer Satisfaction Survey (CSAT) Overview

Customer Satisfaction Survey (CSAT) Overview

Customer Satisfaction Survey (CSAT) helps organizations achieve high level of customer satisfaction and improve customer experience KPI’s.

Voice of the Customer (VOC) Consulting

Voice of the Customer (VOC) Consulting

Voice of Customer consulting enables capturing feedback from the customer through an interactive dialogue to create personalised customer experience.

Business Excellence (BE)

Business Excellence (BE)

Business Excellence Services prepares organizations to move towards excellence through integrated model based software process improvement services.

© 2017 KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

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