Business excellence has been defined as a systematic use of quality management principles and tools in business management, with the goal of improving performance based on the principles of customer focus, stakeholder value, and process management. From a historical perspective, IT industry was the early adopter of Business Excellence frameworks and quality models. Initially organizations in the sector adopted ISO-9001 as the standard for process improvement as it was light touch and also an extension of existing methods. With the release of CMMI during early 1990s, IT service started adopting the models for process improvement. Currently there are over 5000 organizations adopting CMMI models globally but there is a constant question on ROI from the investment in process improvement and quality in general. With a view to understanding the adoption rates, the return on investments, organizations observe in their journey towards achieving Business Excellence framework, this survey was undertaken as a unique business focused report covering RoI from the various business improvement methodologies adopted by organizations.
© 2016 KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.