Many organisations say they want to become more customer-centric – but what does that mean?
Many organisations say they want to become more customer-centric.
We believe we have the answer. We can clearly articulate the attributes and design principles of customer focused business operating models – from channel integration, data management and technology architecture through to people and cultural change requirements.
By supporting the design and build of a target operating model, we can help you through your transformational journey, using our global operating model methodology.