New report from KPMG shows companies are failing to see privacy as a fundamental business priority and risk crossing the ‘creepy line'.
55 per cent of consumers around the globe have decided against buying something online due to concerns over their personal privacy.
The finding is contained in a new report from KPMG entitled "Crossing the Line: Staying on the right side of consumer privacy."
At one of the busiest times of the year for online shopping, the report highlights that while consumers are willing to embrace technology in order to improve their lives, many are becoming increasingly wary of organisations which collect and retain their information.
Among the key findings are:
Despite these concerns, 57 per cent of people fail to read, or only skim, privacy policies. Irish consumers read privacy policies most thoroughly when entering a website (27 per cent), followed by joining a mailing list or subscription (22 per cent) and submitting an online form (21 per cent). Irish consumers pay less attention to privacy policies when downloading software such as a mobile app (18 per cent), setting up a social media profile (14 per cent) and making an online transaction (12 per cent).
Commenting on the findings, Michael Daughton, Partner at KPMG with responsibility for IT assurance, risk and control, said: "It's crucial that companies accurately assess whether they are handling customer information in a sound way. Failure to address this issue can seriously damage a business, as both customers and regulators are paying an increasing amount of attention to how organisations collect, store and use personal data. This study highlights how consumers value privacy over convenience so companies which are seeking to use personal data to personalise marketing, build brand loyalty and develop better products need to be acutely aware of this."
For more information, contact:
Communications Manager, KPMG Ireland
firstname.lastname@example.org; (01)700 4728
The report, "Crossing the line: Staying on the right side of consumer privacy", details the privacy preferences of 6,900 consumers in 24 countries.
KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. KPMG in Ireland employs 2,200 people across its audit, tax and advisory services from offices in Dublin, Belfast, Cork and Galway.