James P. Liddy, Partner and Chairman of KPMG's Global Financial Services practice, speaking about the key actions that financial services executives could be doing today for growth and success in the coming year and beyond.
Financial services executives are bullish about their company's growth prospects, with 81 percent of them voicing confidence in the short-term.
However, our survey of over 300 financial services CEOs also suggest that they realize their businesses are being disrupted, and are deeply concerned about geopolitical uncertainties and other top of mind worries, such as emerging technology, operational and strategic risks.
They have reason to be worried as the environment we operate in today is dramatically different even when compared to just a decade ago - technological change continues to pick up pace, customer demands and expectations are shifting rapidly, regulatory regimes and governance requirements are evolving and maturing. The good news is that many banks, insurers and asset managers are taking charge and investing into transforming their business for the future.
Leading banks, insurers and asset managers are thinking deeply about what they want their business to look like in the future. Many are trying to understand the disruption and how to turn it into opportunities for growth; seeking ways to stay relevant to their customers and eschewing tradition to find new models and platforms for growth.
Across the business, financial institutions are automating processes to improve operational flexibility, attracting and retaining talent, and implementing programs to foster a truly entrepreneurial culture within their organizations.
New partners are also coming into view, particularly fintech startups that may offer new ideas and sharpen their relevance in the market. In some cases, this has led to dramatic reshaping of business portfolios of products and services.
Rather than basing their decisions on historic trends and gut feel, the leaders are listening carefully to the voice of their customers, and are using available data sources to get the right insights to deliver on their customers' wants, needs, desires and trends. As a result, they are becoming increasingly better at customer segmentation and targeting.
Based on my experience and conversations with leading financial services executives, there are three things that organizations should be doing today if they hope to survive and thrive in the future:
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