In the period immediately following the financial crisis, regulators across the globe focused on strengthening the resilience of insurers by applying higher solvency standards and enforcing greater oversight from the risk management functions.
However, customers still continue to feel a sense of mis-trust in the insurers that they interact with and examples of customer detriment continue to emerge.
The second chapter of Evolving Insurance Risk and Regulation, Conduct risk: Increasing regulatory focus to align product, customer and value, offers insights on industry developments by region with commentary on how regulators are driving change to align products and customers.
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