Fueled by the fast pace of technology, customer demands are becoming more extreme by the day. Every company is at its own stage in the journey towards a demand-driven supply chain 2.0.
KPMG International’s latest report, Demand-driven supply chain 2.0 – a direct link to profitability, looks at how rising customer expectations are driving a new approach to the supply chain, based on increased flexibility and agility.
This report examines how companies can provide an improved customer experience and outpace the competition by upgrading to a demand-driven, responsive supply chain that meets customers’ needs.
It outlines steps to help companies achieve a new level of customer responsiveness. The examples in this paper show how some of the better practitioners are gaining essential competitive advantage, by recognizing the holistic and technologically advanced nature of tomorrow’s supply chains.
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