Organizations transferring the delivery of IT services to a third party tend to expect that after the outsourcing has taken place, everything will run smoothly, as a matter of course. Why would governance need additional consideration?
Poor governance isn't always visible when IT services are delivered internally. When outsourced, inadequacies can quickly become apparent and expensive.
Read this paper to learn how to clearly demarcate responsibilities among the demand organization, the service provider and the new governance organization.
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