Global Business Services

Global Business Services

Are you getting the full benefits from your current service delivery model?

Are you getting the full benefits from your current service delivery model?

Shared Service Centers and Outsourcing have grown exponentially since the turn of the 21st century. Today, many organisations are moving from a traditional silo-based and transactional Shared Services and Outsourcing focus, to more of a holistic end-to-end approach, gradually adapting to what we refer to as Global Business Services (GBS). Global Business Services allows for multi-functional business processes, common information technology, multi-channel service delivery, shared services and centers of excellence, process ownership and management, and enterprise-wide governance.

However, there is no one-size-fits-all model. CFO Advisory helps you define the model that suits your situation and ambitions the best, and can assist you in the design, implementation and improvement of your model. Our approach is based on a proven sourcing and shared services methodology that covers all angles of the sourcing lifecycle. We apply focused research, automating tools, proprietary data, clear business acumen, and a mindset to get quickly to what matters when providing objective, actionable advice and practical answers to clients. KPMG also places a strong emphasis on the governance of your sourcing model - no matter whether it is single- or multi-functional.

 

KPMG Global Business Services includes the following offerings: 

  • Shared Service and BPO (business process outsourcing) feasibility studies
  • Strategy and design of BPO and shared services set-ups
  • Implementation of shared service centres and/or outsourced services
  • Service Provider selection and contracting for outsourcing
  • Maturity assessments and diagnostics
  • Customer Experience Management

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Nordic Shared Services and Outsourcing Pulse Survey 2015

This report provides you with the latest trends within shared services and outsourcing, as well as reflections on several key topics from a service delivery transformation point of view.

 
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Customer Experience Strategy

Read our article series 'Customer Experience Strategy', part of our Customer Insights topic.

 
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Finance transformation and strategy formulation

KPMG advises the CFO on how to formulate a clear vision and strategy for the finance function and evaluate the function's performance.

 
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