Digital labour – introducing your new colleagues

Digital labour – introducing your new colleagues

Many organisations are facing challenges with the complexity of their IT landscape due to years of building and adjusting their IT infrastructure, which is subject to immense and unpredictable changes. An example is missing technical integrations between systems that cause time-consuming processes and a high degree of manual handling when transferring information between them.

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Digital labor

By Onur Ay, Senior Consultant, Advisory

Many organisations are facing challenges with the complexity of their IT landscape due to years of building and adjusting their IT infrastructure, which is subject to immense and unpredictable changes. An example is missing technical integrations between systems that cause time-consuming processes and a high degree of manual handling when transferring information between them.


Despite the challenges, technology advances exponentially and enables things that were unimaginable just a few months back. In KPMG, we believe that access to cheap high-performing computation power, development in artificial intelligence linked with vast amounts of data produced, is setting the scene for a paradigm shift for the workforce - Digital Labour.


With digital labour, companies can bridge the technical gap between systems by interlinking them with automated processes handled by software robots. Thus eliminating the need for expensive integrations with long lead time. Ultimately, digital labour can decrease time-to-market for new products and services by fostering efficient processes of high quality. Trackable and quantified process steps can increase quality and enable frequent system improvements. In addition, releasing employees from routine and repetitive tasks can increase motivation.

 

Digital labour is often associated with robots. However, not the kind of robots we know from movies like Robocop or Transformers. Digital labour is embedded in organisations' existing software systems and is capable of handling repeatable and administrative work such as reading screens, data entry, transcription, web search and reconciling information, but is also capable of carrying out more complicated tasks like communicating with others (written/oral) and pattern recognition in pictures and data.

 

Possibilities with digital labour advance exponentially with underlying technologies, and especially the era of artificial intelligence is pushing the boundaries.

Denmark has a Digital Agency, a soon-to-come disruption council and several public/private entities working on initiatives to promote the development and use of modern technology in workplaces. Denmark belongs to the world elite* on harnessing information technology to increase competitive advantage and well-being. Public and private actors should and must capitalise on our privileged position among the technology elite.


Use cases must be identified before embarking on digital labour, as it is limited to complement human qualities. Simply put, machines do not have human sense or gut feeling (at least for now). Nevertheless, digital labour is driving the journey of a business model transformation and offering new ways to create value-adding services and products. On this journey, it is important to have a smooth integration between people and machines, while turning technological disruption into a competitive edge.

 

KPMG's end-to-end approach and technology expertise can assist you in creating a holistic and operational strategy and help you execute on each step of the journey. We can help you to:

  • identify areas for technological transformation 
  • develop a versatile and operational strategy for your future workforce 
  • identify and select the right vendors and partners 
  • establish a governance programme to realise and maintain expected value from initiatives.


We seek to define digital labour, describe various forms, potential use cases and provide practical solutions. If you want to start deploying digital labour, we will go the extra mile when becoming your preferred partner. Please get in touch.

 

 

* According to World Economic Forum, Denmark is #11 in World and #8 in Europe on how economies use the opportunities offered by information and communications technologies for increased competitiveness and well-being.
 

© 2017 KPMG P/S, a Danish limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

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