Yves Seydoux explains which opportunities Groupe Mutuel hopes digitization will bring, how these can benefit insured individuals and which cooperation schemes are possible within the sector.
For us, this challenge means pressing on with the work that we began several years ago on modernizing and optimizing our information system. Addressing the challenge of digitization already forms part of this work, which focuses first on our internal processes and second on our sales network, and which will be followed up by our client management.
Risks concerning data protection, the technical security of information systems and the increasing number of intermediaries and other players involved.
Better process management for insurers and policyholders, making it easier for policyholders to get in touch with their insurer via a multi-channel setup and more generous time slots, and an ability to access the administrative information in their file at any time.
Creation of a network among the various players in the healthcare sector, information exchanged electronically between healthcare providers, the cantons and the federal government.
Via our secure Extranet and with apps.
There should be greater clarity on the rules governing electronic signatures, the protection of administrative and medical data in digital form and the minimum level of technical digital security.
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