The Global Business Services (GBS) Roadmap Event offers a platform where new outsourcing paradigms will be discussed.
2 March 2017, 8:30AM - 6:30PM, CET Zurich , SwitzerlandRegister
KPMG and Outsource are hosting an all-day interactive conference to help business leaders identify and achieve the biggest improvements on their respective roadmaps towards best-in-class delivery within their support services.
Throughout the conference, you will take part in peer discussions with companies who have closely aligned delivery models. Coupled with practical advice and meaningful case studies, this seminar aims to connect you with relevant people and provide you tangible solutions.
The GBS event takes place at the Zurich Marriott Hotel.
Director, Head of Shared Services & Outsourcing Advisory
|08.30am||Welcome Coffee & Registration|
|09.30am||Introduction – Innovation, Transformation and Disruption in GBS (Swiss GBS Market Trends, Digital Labour, Cyber)
Chinmay Nair & Don Ryan, KPMG
|10.15am||Plenary 1 – Strategic Workforce Management in GBS
Peter Hämmerli, Swiss Re
|11.15am||Plenary 2 – From SSC to GBS: A Transformational Journey
Hans Bohnen, Clariant
|12pm||Panel 1 – Sourcing Consideration (Captive vs. Outsourcing vs. Hybrid)
Panelists: Thomas Bloemen, Panalpina / Kamila Grembowicz, Syngenta Business Services / Peter Hämmerli, Swiss Re / Frank Wolfsteiner, HCL
Moderator: Eleanor Winn, SIG EMEA
|1.45pm||Plenary 3 – ABB: Our GBS Transformation Journey
Hannu Kasi, ABB
|2.30pm||Plenary 4 – A Transformation Story: Traditional HR Based Organization to Lean Performance Management Systems
Adrian Baldwin, Orchy Consulting & Helen Moore, GlaxoSmithKline
|3.15pm||Plenary 5 – Creating New Business Models Using Industry 4.0: The Impact of AI, IoT and Digitalization on GBS
Alan Flower, HCL Technologies
|4.30pm||Plenary 6 – A Discussion on Intelligent Automation
Phil Fersht, HfS Research
|5pm||Panel 2 – The Intelligent Automation Panel
Panelists: Rohit Adlakha, Wipro / James Dening, Automation Anywhere / Slobodan Kesljevic, A1 Telekom Austria / Charles Mulinder, UBS / Salvatore Russo, Vodafone Shared Services
Moderator: Phil Fersht, HfS Research
|5.45pm||Plenary 7 - Change Management and Business Transformation in GBS
Dietmar Dold, KPMG
|6.15pm||Wrap Up Session
Chinmay Nair, KPMG & Eleanor Winn, SIG EMEA
Date and time
Thursday, 2 March 2017, 8.30am - 6.30pm
Zurich Marriott Hotel
You are welcome to pass on the invitation to a colleague in case you cannot attend yourself. More people from the same company are very welcome.