Global Business Services (GBS) Roadmap Series 2017 - Zurich

The Global Business Services (GBS) Roadmap Event offers a platform where new outsourcing paradigms will be discussed.

2 March 2017, 8:30AM - 6:30PM, CET Zurich , Switzerland


KPMG and Outsource are hosting an all-day interactive conference to help business leaders identify and achieve the biggest improvements on their respective roadmaps towards best-in-class delivery within their support services.
Throughout the conference, you will take part in peer discussions with companies who have closely aligned delivery models. Coupled with practical advice and meaningful case studies, this seminar aims to connect you with relevant people and provide you tangible solutions.

The GBS event takes place at the Zurich Marriott Hotel.


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08.30am Welcome Coffee & Registration
09.30am Introduction – Innovation, Transformation and Disruption in GBS (Swiss GBS Market Trends, Digital Labour, Cyber)
Chinmay Nair & Don Ryan, KPMG
10.15am Plenary 1 – Strategic Workforce Management in GBS
Peter Hämmerli, Swiss Re
11am Coffee Break
11.15am Plenary 2 – From SSC to GBS: A Transformational Journey
Hans Bohnen, Clariant
12pm Panel 1 – Sourcing Consideration (Captive vs. Outsourcing vs. Hybrid)
Panelists: Thomas Bloemen, Panalpina / Kamila Grembowicz, Syngenta Business Services / Peter Hämmerli, Swiss Re / Frank Wolfsteiner, HCL
Moderator: Eleanor Winn, SIG EMEA
12.45pm Lunch
1.45pm Plenary 3 – ABB: Our GBS Transformation Journey
Hannu Kasi, ABB
2.30pm Plenary 4 – A Transformation Story: Traditional HR Based Organization to Lean Performance Management Systems
Adrian Baldwin, Orchy Consulting & Helen Moore, GlaxoSmithKline
3.15pm Plenary 5 – Creating New Business Models Using Industry 4.0: The Impact of AI, IoT and Digitalization on GBS
Alan Flower, HCL Technologies
4pm Coffee Break
4.30pm Plenary 6 – A Discussion on Intelligent Automation
Phil Fersht, HfS Research
5pm Panel 2 – The Intelligent Automation Panel
Panelists: Rohit Adlakha, Wipro / James Dening, Automation Anywhere / Slobodan Kesljevic, A1 Telekom Austria / Charles Mulinder, UBS / Salvatore Russo, Vodafone Shared Services
Moderator: Phil Fersht, HfS Research
5.45pm Plenary 7 - Change Management and Business Transformation in GBS
Dietmar Dold, KPMG
6.15pm Wrap Up Session
Chinmay Nair, KPMG & Eleanor Winn, SIG EMEA
6.30pm Apéro Riche

Date and time

Thursday, 2 March 2017, 8.30am - 6.30pm

Event location

Zurich Marriott Hotel

Neumuehlequai 42

8006 Zurich



Register now.
You are welcome to pass on the invitation to a colleague in case you cannot attend yourself. More people from the same company are very welcome.