Shared Services and Outsourcing Advisory (SSOA) | KPMG | CA

Shared Services and Outsourcing Advisory (SSOA)

Shared Services and Outsourcing Advisory (SSOA)

Do your current services delivery model and outsourcing strategy offer increased agility?

Do your current services delivery model and outsourcing strategy offer increased agility?

How we can help

Shared services that support the enterprise such as finance, HR, IT, facilities and purchasing are among the most critical components of success. Increasingly, firms are evaluating functions such as marketing and sales to determine how a shared services model can help advance and grow the business.

Organizations compete in the global marketplace by transforming their enterprise services in order to achieve greater efficiencies, reduce costs, minimize risks and improve service quality. For such instances, executing an effective shared services and outsourcing strategy becomes an imperative. KPMG's SSOA practice helps clients align business strategy, organizational goals, and execution to manage the entire IT and business process life cycle. The focus is on improving business value, creating sustainable performance and laying the groundwork for genuine business transformation.

We apply focused research, automating tools, proprietary data and clear business acumen to help deliver objective, actionable advice and practical answers. Our work spans the lifecycle from strategy to implementation to services portfolio management, in all industries.

Having created one of the industry's largest and broadest advisory capability in SSOA, our service offering is holistic and broad, including:

  • Research and data
  • Strategy Services
  • Solution Design
  • Solution Implementation 
  • Optimization
  • Governance Services
  • Governance Technology 
  • Renewing or remediating contracts 
  • Integrating business services

Shared Services

While cost remains a key consideration, service quality and governance, process improvement and increased integration are also top-of-mind factors in designing a service delivery framework that lets organizations leverage the most appropriate internal, external or blended capabilities.

Our team can help you realize significant productivity gains and cost savings across selling, general and administrative (SG&A) functions by using the Enterprise Services Transformation framework to deploy resources that can be provisioned and released on demand to meet changing market conditions and business objectives.

Our collaborative approach helps organizations improve agility, build business value and reduce cost, and helps reduce redundancy and management effort. We do that through a standard approach to metrics, controls, risk management contracts and pricing across functions, as well as on-demand access to services including software, infrastructure and contractors.

We can help you build a shared services capability and manage your ongoing relationships at any point of your journey:

  • Strategy 
  • Design
  • Implementation
  • Optimization
  • Governance
  • Managed Governance

Outsourcing 

A poorly chosen outsourcing strategy can have a devastating impact on service delivery, quality and costs – and become a chronic problem. The choices are complex. A well-chosen strategy a few years ago may no longer be producing benefits. So how do you get it right?

Outsourcing has become a key strategy for organizations seeking to reduce costs and improve services. A well-chosen outsourcing strategy can help you:

  • Increase visibility into the strengths and weakness of available service portfolios for a faster, more cost effective decision-making process
  • Identify key consideration points for keeping your options open, whether you’re establishing, renewing or renegotiating an outsourcing contract
  • Understand cloud service providers and how outsourcing providers are utilizing cloud technologies
  • Recognize when you should consider cloud-based offerings vs. outsourced vs. shared services – or a combination of those 
  • Understand what should not be outsourced

Our experienced advisors help validate outsourcing strategies, understand baseline costs, build business cases for change, align stakeholders, evaluate options, and provide guidance through vendor selection, negotiation and the transition process.

We can help you build an outsourcing capability and manage your ongoing relationships at any point of your journey:

  • Strategy
  • Design
  • Implementation
  • Optimization
  • Governance
  • Governance Technology Implementation 
  • Managed Governance

To learn more, please contact Julie A. Sullivan.

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