One important trend in human services globally is being overlooked – providing choice and control to the client.
"Integration", "transformation", and "modernization" have become the prevalent buzzwords in the Canadian Human Services sector. Everyone wants to change, become more efficient, and drive better value – all code for greater cost savings. But one important trend in human services globally is being overlooked – providing choice and control to the client.
For all the talk of back office consolidations, digital transformations, reducing fragmentation, better client journeys, and so on… choice and control, through the use of client direct funding, is no doubt difficult to reform, but it can be effective on a number of levels.
True transformation – easy to say, hard to do
One of the ways to truly transform the human services sector would be to give clients the choice to decide who they receive service from, how they receive that service, and when they receive that service – a new paradigm of funding.
The ultimate objective would be to give people:
But does providing client choice and control actually work? Can it transform a person's life and also provide systemic change to the way we fundamentally deliver human services?
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